Contact us: If you have any questions about our refund and return policy, please contact us by email to luzdemaria_ldm@outlook.com.br. Shipping policy DELIVERY TIMES AND LOCATIONS An estimate of the maximum delivery time is provided to you on the order completion page, after entering the zip code of the delivery address. In any circumstance, the period only comes into effect after your request has been approved. Our carriers route deliveries by region, with each zip code range having a delivery time that is informed when placing your order. Shipping costs for your purchases vary depending on the location, weight and volume of the products. To calculate the shipping cost to be paid, simply choose the product, click Buy and enter the zip code of the delivery location on the checkout page. If your order contains products with free shipping, the calculated shipping cost will only be for products not included in the promotion. We do not deliver on Saturdays, Sundays and holidays. For buildings, deliveries of large products must be made to the customer's apartment as long as they do not pose a risk to the safety of the delivery person or the product. The following are considered risks: | take the large product through spiral stairs or narrow stairs; | take the large product through stairs above the 3rd flight of stairs (or equivalent to the 3rd floor), when there is no elevator in the building or the elevator cannot support the dimensions of the product.

WE DO NOT DELIVERY TO PO BOX There must be an authorized person on site to receive the item(s), as it is necessary to check upon delivery whether the merchandise is as requested. If (and only if) the product is in perfect condition, sign the Proof of Receipt and the Declaration of Conformity (it is important that both documents are signed). If the product presents any discrepancies, refuse delivery and contact SAC immediately. In case of absence, the carrier makes two (2) more delivery attempts and if it is still unable to deliver, the merchandise returns to the Distribution Center.